We want you to love every purchase from Wini. If something isn’t right, we’re here to help.

1. Eligibility for Returns

• Returns are accepted only for damaged, defective, or wrong items received.

• To be eligible, items must be:

  • Unused and unwashed

  • In original condition, with tags and packaging

  • Reported within 3 days of delivery

2. Non-Returnable Items

• Products purchased on sale or clearance

• Customized or personalized orders

• Items that have been worn or altered

3. How to Request a Return

• Email us at tejaswini6nimmala@gmail.com or WhatsApp us at +91-9000250331

• Include:

  • Your order number

  • Reason for return

  • Clear images of the issue (if applicable)

4. Refunds

• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection.

• If approved, your refund will be processed within 7–10 business days via the original payment method.

5. Exchanges

• We offer size exchanges on a case-by-case basis, subject to stock availability.

• The customer may be responsible for two-way shipping costs in exchange cases.

6. Shipping Costs

• Shipping charges are non-refundable.

• Return shipping is to be borne by the customer unless the item received was damaged or incorrect.

7. Contact Us

If you have any questions, feel free to contact us:
📧 tejaswini6nimmala@gmail.com
📞 +91-9000250331